Shipping Policy
Last updated: [date]
This Shipping Policy explains how Sheeply processes and delivers your orders. Please read it together with our Refund Policy and Terms of Service.
1. Order Processing
Orders are prepared and dispatched within 1–3 business days. This preparation time is already included in the delivery estimates below. You will receive a confirmation email once your order ships.
2. Shipping Destinations
We ship across the European Union and to the United States. If your country is not available at checkout, contact us at [support email].
3. Estimated Delivery Times
The times below are the total estimated time from the moment you place your order until delivery (preparation and transit included).
| Destination | Total estimated delivery |
|---|---|
| United States | 10–14 days |
| Germany | 12–18 days |
| France & Portugal | 12–18 days |
| Italy & Spain | 12–18 days |
| Other EU countries | 12–18 days (approx.) |
These are estimates and are not guaranteed, as they depend on the carrier and customs clearance. Under EU consumer law, unless otherwise agreed, we deliver your order without undue delay and no later than 30 days after the contract is concluded.
4. Shipping Costs
Shipping costs are calculated at checkout based on your destination and are shown before you confirm and pay for your order. [Mention any free-shipping threshold here, e.g. “Free shipping on orders over €[amount].”]
5. Customs and Duties
For orders within the EU, no additional customs duties apply. For orders shipped outside the EU (including the United States), the recipient may be responsible for any import duties and taxes.
6. Lost, Delayed or Damaged Parcels
The risk of loss or damage passes to you when you (or a third party you designate) take physical possession of the goods. If your parcel is significantly delayed, lost, or arrives damaged, contact us at [support email] with your order number and we will help resolve the issue, including a replacement or refund where appropriate.
7. Tracking
Where tracking is available, a tracking link will be included in your shipping confirmation email.
8. Contact
Questions about shipping? Contact Sheeply at [support email].